Frequently Asked Questions (FAQs)

1. What types of residential cleaning services do you offer?

At Dani's House Cleaning, we offer a variety of services including standard cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning plans tailored to your needs.

2. How often can I schedule cleaning services?

You can schedule cleaning weekly, bi-weekly, monthly, or as a one-time service depending on your preference and cleaning requirements.

3. Are your cleaning professionals insured and background-checked?

Yes, all our cleaning staff are thoroughly background-checked, trained, and insured to ensure your safety and peace of mind.

4. What cleaning products do you use?

We use high-quality and eco-friendly cleaning products. If you have specific product preferences or allergies, please let us know in advance.

5. How do I prepare my home for cleaning?

While preparation is minimal, we recommend tidying up personal belongings and securing valuables. Our team is equipped to handle most cleaning tasks efficiently.

6. How long will the cleaning take?

The time required depends on the size of your home and the type of cleaning requested. Typically, standard cleanings take 2-4 hours.

7. What if I’m not satisfied with the cleaning service?

Customer satisfaction is our priority. If you are unhappy with any aspect of the service, please contact us within 24 hours and we will address the issue promptly, including offering a re-clean if necessary.

8. Do I need to be home during the cleaning?

It is not required that you be home. Many clients provide us with entry instructions so we can clean while they are away. We ensure all homes are treated with the utmost respect and security.

9. Can I customize my cleaning service?

Absolutely. You can choose specific rooms, tasks, or focus areas to meet your needs and budget.

10. How do you charge for your services?

Our pricing is based on the size of your home, the type of cleaning, and frequency of service. We provide clear, upfront estimates with no hidden fees.

11. Do you bring your own cleaning equipment and supplies?

Yes, our team comes fully equipped with professional cleaning tools and supplies. However, if you prefer we use your products, please inform us ahead of time.

12. How do I book a cleaning appointment?

You can easily schedule a cleaning by contacting us via phone or email, or by submitting a request through our website.

13. What areas do you serve?

We proudly serve Boise, the Treasure Valley, and Twin Falls areas.

14. Are your cleaning services safe for pets?

Yes, our cleaning products and methods are pet-friendly. Please inform us about any pet allergies or specific needs during booking.

15. What is your cancellation policy?

We require at least 24 hours' notice for cancellations or rescheduling to avoid any charges. Please refer to your service agreement for detailed terms.

If you have additional questions not covered here, please do not hesitate to contact Dani's House Cleaning directly. We are here to help ensure your home stays clean and comfortable.